Frequently Asked Questions

+ How can I place an order?

We currenlty take orders over the phone, by email, or in person at our showroom.

+ Can I place a custom order?

Yes! Most of our products are made to order and can be customized to fit your needs. Custom pieces are priced individually based upon features requested, dimensions, and wood species. Custom items are non refundable. Custom orders require full payment before production begins.

+ Is full payment required up front?

No, we require a deposit of 50% to place an order. The remaining balance is due when your furniture arrives at our warehouse. If your order is being shipped we require the full balance to be paid up front.

+ What payment methods are accepted?

We accept all major credit cards, mobile payments (android pay; apple pay), cash, or check.

+ Do you ship?

Yes, we ship anywhere within the continental US. Shipping policy here

+ Do you accept returns?

We'll gladly accept any item back for a refund that is undamaged within 30 days of purchase. Shipping fees are non-refundable and return shipping is the responsibility of the customer. We use real wood for all of our furniture that includes natural imperfections such as cracks on logs, knots, dents, and other irregularites. These qualities are not defects and do not qualify as damage. Custom items are also non-returnable. You can view our Return Policy here

+ Do you sell mattresses?

Yes! Stop by our showroom and test a mattress out today! All of our mattresses are made by Soltice Sleep Products.

+ Is everything made of solid wood?

Yes. Each piece is made from solid wood. The only exceptions are non-structural pieces that aren’t visible, such as the backs of dressers, cabinets, vanities, etc. In such cases, high-quality plywood is used. We never use low-quality MDF (medium density fiberboard), particleboard, or OSB (Oriented Strand Board) in our furniture. For a more in depth answer view our blog, "What is Solid Wood?.

+ Where is the furniture made?

We only sell furniture that is made in the U.S.A. Most of which is made in either Pennsylvania or Ohio.

+ How do I care for my furniture?

See our blog article, "Care & Maintenance", or download our care guide

+ Is assembly required?

Most of our smaller items come fully assembled. Larger items, such as beds or dining tables require some assembly. You can view our assembly guides here.

+ Are large cracks normal?

Yes and no. Cracks in log furniture are a normal feature. Cracks on a table top are not normal, with the exception of slab tables. Large slabs have a tendency to move, expand and contract, with the relative temperature and humidity of the room they are in and are prone to cracking. For more information view our article, "Understanding Cracks in Log Furniture.